Yealink IP PHONE Reseller Satisfaction Survey 2017

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Dear Yealink Customer,

 

Yealink is dedicated to Unified Communication Innovation and our goal is to provide our customers with the highest-quality products and service. We would like to take this chance to thank you for your support in 2017 and we invite you to complete this Customer Satisfaction Survey. We value your comments and feedback because they help us to improve our products, level of service and marketing support.

 

To thank you for your time completing this survey, every participant will be entered into a prize drawing. The winner will receive one of Yealink’s latest innovations -- a CP960 Conference Phone or a T58V Smart Media Phone.

1. By what means do you usually receive information of IP Phone? * [Please Choose 1-3 items]
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2. Please score the following marketing media of Yealink *
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Marketing materials (brochure, PowerPoint, video, etc.)
Exhibitions or webinars
Yealink's new official website
Newsletter
Yealink social media
Tips:1 is the lowest and 5 the highest possible score
3. What items are in the greatest need of improvement? Please choose up to two items per category (or make your own suggestion)
Marketing materials (brochure, PowerPoint, video, etc.) * [Please Choose 2 items]
  • *
Exhibitions or webinars * [Please Choose 2 items]
  • *
Yealink's New Official Website * [Please Choose 2 items]
  • *
Newsletter * [Please Choose 2 items]
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Yealink social media * [Please Choose 2 items]
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4. How satisfied were you with the technical service and support provided by Yealink or Yealink’s distributor? *
  • Suggestions: (e.g., new questions for a future FAQ, etc.)
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    Suggestions: (how to improve, etc.)
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    Suggestions: (how to improve, etc.)
5.How satisfied are you with Yealink's printed documents (user manual, etc.) inside the product package and the electronic Product Kits available on the Yealink website and Wiki? *
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6.How would you rate the quality of Yealink products? *
  • Please describe problems in terms of model, voice quality, hardware, software, etc.
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    Please describe problems in terms of model, voice quality, hardware, software, etc.
7. Do you feel the pricing model for Yealink is competitive? *
8. In your market, which IP Phone vendors are the main competitors to Yealink? Please list 1-2 brands. *
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2.
9. What products would you like to see Yealink to launch in the next three years? *
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2.
3.
10.Please list the top 3 points of Yealink IP Phone products regarding the user experience (e.g., deployment and usage)and the weakest 3 points of the user experience (e.g., deployment and usage). *
TOP 3
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3.
Weakest 3
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11. In what areas should Yealink focus and improve?(Brand awareness, technical skills, professional features, product positioning, etc.) *
Personal Infomation

(Note: Please ensure that your personal information is accurate and complete so we can reach you after the prize drawing. Yealink ensures that the information provided in this survey will remain confidential.)
Name *
Company *
Email *
Phone
Country *
City
Distributor *